Terms of Service

These terms govern the provision of locksmith services by Central Locksmiths Gold Coast ("we", "us", "our"). By requesting a service, you agree to these terms. They should be read together with our Privacy Policy, Refund & Return Policy and Australian Consumer Rights statement.

Authority to access

You must have the lawful authority to request access to the property, vehicle or safe in question. Before we proceed, we may request evidence of that authority — for example, identification matching the property address, vehicle registration documents, or a property manager's authorisation. We reserve the right to decline a job where authority cannot be reasonably established.

Services

We provide locksmith services including emergency access, residential and commercial lock work, automotive key and lock services, safe services and smart-lock installation. The specific scope of each job will be discussed and agreed before work commences.

Pricing and payment

Where possible, we provide indicative pricing before dispatch. Final pricing depends on the actual hardware, time and complexity of the job once the technician is on-site. We will explain any variation before proceeding. Payment is due on completion of the work unless otherwise agreed in writing.

Non-destructive entry

We prioritise non-destructive entry methods. However, in some circumstances — for example, a severely damaged lock, a high-security restricted system, or an emergency where no bypass is available — drilling or forced entry may be the only option. We will explain this before proceeding where the situation allows.

Warranties

We warrant our workmanship against defects arising from the installation or service work we perform. Hardware warranties are subject to the manufacturer's terms. Our services also come with guarantees that cannot be excluded under the Australian Consumer Law — see our Australian Consumer Rights statement.

Limitation of liability

To the extent permitted by law, our liability for any loss or damage arising from our services is limited to the cost of re-supplying the service. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law that cannot be excluded.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page with the date of the last update.

Contact

For any questions about these terms, contact us at admin@centrallocksmithsgoldcoast.com or (07) 2114 6128, 15-21 Via Roma, Surfers Paradise, QLD 4217.